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STANLEY COUNTY SCHOOL DISTRICT POLICY: APPENDIX E
COMPLAINT PROCEDURE
Constructive criticism of the schools is welcomed by
the Stanley County School District when it is motivated by a sincere
desire to improve the quality of the education program and to help
the school personnel in performing their tasks more effectively.
The School Board places trust in its employees and desires to
support their actions in such a manner that employees are freed from
unnecessary, spiteful or negative criticism and complaints.
Whenever a complaint is made directly to the School Board as a whole
or to a School Board member as an individual, it shall be referred
to the school administration for study and possible solutions.
Whenever a complaint of any substance is made to an administrator
concerning an employee, the individual shall be advised of the
nature of the complaint and shall be given opportunity for
explanation, comment and presentation of the facts as he or she sees
them.
The School Board recognizes that situations may arise in the
operation of the system which are of concern to parents or the
public. Such concerns are best dealt with through communication with
appropriate staff members and officers of the system, such as
faculty, the principals, the central office and the School Board.
The following guidelines are suggested as the proper procedure to be
followed by persons with questions or complaints:
1. Matters concerning individual students should first be addressed
to the teacher.
2. Unsettled matters from (1) above or problems and questions
concerning individual schools should be directed to the principal of
the school.
3. Unsettled matters from (2) above or problems and questions
concerning the system should be directed to the superintendent.
4. The School Board will consider hearing citizen complaints when
they cannot be resolved by the administration. Matters referred to
the School Board must be in writing and should be specific in terms
of the complaint and the action desired. The School Board will not
consider or act on complaints that have not been explored at the
appropriate administrative level.
If it appears necessary, the administration, the person who made the
complaint, or the employee involved may request an executive session
of the School Board for the purposes of fuller study and decision by
this body. Generally all parties involved, including the school
administration, shall be asked to attend such a meeting for the
purposes of presenting additional facts, making further explanations
and clarifying the issues. Hearsay and rumor shall be discounted as
well as emotional feelings except those directly related to the
facts of the situation.
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